DEVELOP INTERPERSONAL AND DELIVERABLES SKILLS

 1) EFFECTIVE COMMUNICATION

 

Communication skills (or the lack of communication skills) can have a large impact on success in both your business and personal life. Communication skills learned at an early age will provide you with the skills that you need to interact successfully with a wide variety of people and situations, while a lack of communication skills will make it more difficult for you to get what you want out of life.

Communication Skill #1 - Thinking

 You may not recognize thinking as being a communication skill, but having a clear idea of symbolic internal reality  you want to convey to another person or group of people is the beginning of effective communication. If you don’t have the idea straight in your own mind, don’t be surprised if others get a different idea from your communication than what you thought you intended to say.

Communication Skill #2 – Listening

Effective listening allows you to enter the reality of the other person and understand what their internal symbolic reality is. Only when you do this are you able to communicate effectively by understanding what they are sharing with you, even if it is very different from your personal perspective.You can’t truly communicate with someone else of you don’t understand their internal reality.

 

Communication Skill #3 – Speaking

The third communication skill that leads to effective communication is your selection of words and the voice tones that you use when you speak them. While this may the part that most people concentrate on, research has revealed that nonverbal communication has more impact than the actual words that you use. In fact, the nonverbal portion of the communication can actually change the meaning of the words that you say.

Communication Skill #4 – Nonverbal Communication

Nonverbal communication is the communication skill that usually receives little thought because it happens automatically. We actually learn to communicate nonverbally at a very young age ( a baby crying) and are able to communicate quite effectively using only nonverbal communication.Here is more detailed information about nonverbal communication.

2 INTERPERSONAL SKILLS 

LEADERSHIP

  The process of successfully influencing the activities of a group towards the achievement of a common goal. A leader has the ability to influence others through qualities such as personal charisma, expertise, command of language, and the creation of mutual respect. As well as requiring strong Communication Skills and Personal Skills, leadership uses the Background skills of mentoring, decision making, delegation and motivating others.



NETWORKING

The ability to actively seek, identify and create effective contacts with others, and to maintain those contacts for mutual benefit. In addition to strong Communication Skills and Personal Skills, Networking uses the Background skills of network building and motivating others.



TEAMWORK

 

Involves working with others in a group towards a common goal. This requires cooperating with others, being responsive to others' ideas, taking a collaborative approach to learning, and taking a responsibility for developing and achieving group goals. Teamwork uses the Background skills of collaboration, mentoring, decision making and delegation.

3) TIME MANAGEMENT

 

What you accomplish during a 24-hour period depends on your own motivation, your energy, your skills and abilities, and other resources.

Since there are always demands on your time, it may be helpful to think about what you will do with your time and to consider some strategies for more effective time management.

Time management is not a way to make you work harder and longer, but a means to help you work smarter to accomplish your work more easily and rapidly.

• Time Management refers to managing time effectively, so that the right time is allocated to the right activity.

• To manage your time and activities as per their importance is called time management.

• Time Management refers to making the best use of time as time is always limited.You can make money; but you can’t make time. (Banjaman Franklin) It’s really clear that the most precious resource we all have is “TIME”

Six time management mistakes you cannot afford to make
Career Desk - See more at: http://www.dhakatribune.com/career/2013/dec/29/six-time-management-mistakes-you-cannot-afford-make#sthash.ciqtiKlC.dpuf

6 TIME MANAGEMENT MISTAKES YOU CANNOT AFFORD TO MAKE

Six time management mistakes you cannot afford to make
Career Desk - See more at: http://www.dhakatribune.com/career/2013/dec/29/six-time-management-mistakes-you-cannot-afford-make#sthash.ciqtiKlC.dpuf

Six time management mistakes you cannot afford to make
Career Desk - See more at: http://www.dhakatribune.com/career/2013/dec/29/six-time-management-mistakes-you-cannot-afford-make#sthash.ciqtiKlC.dpuf

Not keeping a to-do list
One of the most annoying feelings is the sense of foreboding that we feel when the idea that we have forgotten something important keeps nagging at the back of our heads. If you have ever felt this way at work, chances are you do not maintain a to-do list. The trick to using a to-do list effectively is by listing everything according to priority.
Not setting goals
Setting goals is essential to managing your time well; having a goal gives us a destination to work towards. When we know where we would like to be at the end of the day, week, quarter, we can manage our priorities accordingly and allocate our time and resources more efficiently. Additionally, having long term goals helps us decide what’s worth spending time on, and what is simply a distraction.
Getting distracted
We lose a few hours daily to distractions such as emails, Facebook, instant messaging, phone calls, helping out colleagues that prevent us from achieving the ideal work flow – the work we do when we are 100% engaged in a task. So much as having a chat window open on another tab can distract our mind. To gain control of the day and do our best work, we need to minimise distractions and manage interruptions.
Biting off too much
Some of us often enthusiastically take on too much on our plate. This may come from a desire to impress or an inability to say no to people, but taking on too much can lead to poor performance, stress, and low morale. Another reason you might have this problem is if you’re a micromanager and you insist on controlling every aspect of a project. More often than not, taking on too much work results in rushed, sloppy work.
Addiction to busyness
This sounds like one of those “good problems” to have but an addiction to busyness hardly ever means that the person is effective and is usually a sure road to stress. People who are addicted to busyness thrive on being busy, craving the rush from narrowly-met deadlines, endless emails, piled up files etc. If you’re addicted to the adrenaline rush of a frantic work day, you should focus more on exciting and engaging work that matters instead of piling up to sate your fix.
Illogical scheduling
We have different rhythms: we work better at different times of the day, feeling more productive and energetic at certain times than at others. Ideally, to make the best use of our time, we should schedule high-value work during our peak time and low-energy work (such as getting on top of personal correspondence) for off-peak hours.
One of the most effective means we have to improve our productivity at work is to recognise and fix some of our more common time management mistakes. Once the mistakes are overcome, we will not only have more time but also have higher job satisfaction and less stress.
- See more at: http://www.dhakatribune.com/career/2013/dec/29/six-time-management-mistakes-you-cannot-afford-make#sthash.ciqtiKlC.dpuf

NOT KEEPING A TO-DO LIST

One of the most annoying feelings is the sense of foreboding that we feel when the idea that we have forgotten something important keeps nagging at the back of our heads. If you have ever felt this way at work, chances are you do not maintain a to-do list. The trick to using a to-do list effectively is by listing everything according to priority.

NOT SETTING GOALS

Setting goals is essential to managing your time well; having a goal gives us a destination to work towards. When we know where we would like to be at the end of the day, week, quarter, we can manage our priorities accordingly and allocate our time and resources more efficiently. Additionally, having long term goals helps us decide what’s worth spending time on, and what is simply a distraction.

GETTING DISTRACTED

We lose a few hours daily to distractions such as emails, Facebook, instant messaging, phone calls, helping out colleagues that prevent us from achieving the ideal work flow – the work we do when we are 100% engaged in a task. So much as having a chat window open on another tab can distract our mind. To gain control of the day and do our best work, we need to minimise distractions and manage interruptions.

BITING OFF TOO MUCH

Some of us often enthusiastically take on too much on our plate. This may come from a desire to impress or an inability to say no to people, but taking on too much can lead to poor performance, stress, and low morale. Another reason you might have this problem is if you’re a micromanager and you insist on controlling every aspect of a project. More often than not, taking on too much work results in rushed, sloppy work.

ADDICTION TO BUSYNESS

This sounds like one of those “good problems” to have but an addiction to busyness hardly ever means that the person is effective and is usually a sure road to stress. People who are addicted to busyness thrive on being busy, craving the rush from narrowly-met deadlines, endless emails, piled up files etc. If you’re addicted to the adrenaline rush of a frantic work day, you should focus more on exciting and engaging work that matters instead of piling up to sate your fix.

ILLOGICAL SCHEDULING

We have different rhythms: we work better at different times of the day, feeling more productive and energetic at certain times than at others. Ideally, to make the best use of our time, we should schedule high-value work during our peak time and low-energy work (such as getting on top of personal correspondence) for off-peak hours.

One of the most effective means we have to improve our productivity at work is to recognise and fix some of our more common time management mistakes. Once the mistakes are overcome, we will not only have more time but also have higher job satisfaction and less stress.

4) PROBLEM SOLVING 

 Problem solving is a multiple step process where the problem solver must find relationships between past experience and the current problem and then apply a solution.  In order to solve problems, learners have to want to do so, and they need to believe they can.  Motivation and attitude are important aspects of solving problems such as effort, confidence, anxiety, persistence, and knowledge about one's self.

Knowledge of context, facts, concepts, and principles in a specific domain, is one of the most important features in someone's ability to problem solve.  The biggest differences between an expert and a novice problem solver is their depth of knowledge, ability to understand the problem, and their confidence in their abilities.   A person can be an expert problem solver in one area but a novice in another.

Most real world jobs include a mixture of problems that vary in degree of structure and solution strategies required to solve them.